Privacy & Data Protection
This Privacy Policy explains how we collect, use, store and protect your personal information when you create an account, play games or use services at Rabbit Reel. We describe the types of data we process, why we need it, how we keep it secure and the choices you have about your information. Our goal is to be clear and practical about privacy so you can manage your account with confidence.
Types of data we collect
We collect information necessary to operate the service and comply with legal obligations. This includes personal data you provide directly, technical data generated when you use the site, and transactional data related to deposits, withdrawals and game activity.
Personal data
Personal data may include your name, date of birth, email address, phone number, residential address and identification documents provided for account verification. We also process account credentials, communication preferences and any support requests you send us.
Technical data
Technical data covers IP addresses, device and browser details, operating system, screen resolution, language settings and log files. We use this data to deliver the site, maintain performance and detect misuse.
Transactional data
Transactional data includes payment method details, deposit and withdrawal records, bet and game history and records of promotions you have used. Some payment data is handled by our payment providers and is available to us only as needed to complete transactions.
How we use your information
We use collected information to create and manage accounts, process payments, verify identity, prevent fraud, provide customer support and operate the services you request. We also use data to monitor compliance with our terms, respond to legal requests and improve the product, including technical performance and security.
Data protection practices
We protect personal data using industry-standard technical and organisational measures, such as encryption, access controls and regular security reviews. Access to personal information is limited to authorised staff and service providers with a legitimate need to know. We review security practices regularly to address new risks.
Cookies and tracking technologies
We use cookies and similar technologies to remember your preferences, enable account login, analyse usage and deliver relevant communications. Cookies may be categorised as necessary, functional, analytics or advertising. You can manage cookie settings via your browser or account preferences and can opt out of marketing communications at any time.
Information sharing and third parties
We may share information with service providers who perform services on our behalf, including payment processors, identity verification and fraud-prevention services, hosting providers and customer support partners. We may also disclose information where required by law or to protect the security of the service. Any third party that receives personal data is required to protect it and may only use it for the purposes we specify.
User rights
You have choices about your personal information. You can request access to the data we hold about you, ask us to correct inaccurate information, request deletion of your account, restrict processing or object to certain uses. Some requests may require identity verification to protect your account and others may be limited where retention is required by law or for legitimate business purposes.
Access, correction and deletion
You can review and update basic account details from your account settings. To exercise other rights or to request deletion, contact our support team at [email protected]. We will respond and guide you through any verification steps needed to process your request.
Privacy policy updates
We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will post the revised policy on the site and, where appropriate, notify logged-in users of material changes. Please check this page periodically for the latest information.